Rental Terms and Conditions

REELDAY – TERMS AND CONDITIONS OF HIRE

1. Definitions

  • “We”, “Us”, “Our” refers to ReelDay
  • “You”, “Your” refers to the person placing the order
  • “Equipment” means all items supplied as part of your booking, including accessories and packaging
  • “Order” means your confirmed booking
  • “Rental Period” means the agreed hire period shown in your order confirmation

2. Booking and Payment

  • An order is confirmed once full payment has been received.
  • A refundable security deposit is taken alongside your booking.
  • We reserve the right to refuse or cancel any order before dispatch where necessary.

3. Eligibility and Verification

  • You must be 18 years or over to place an order.
  • We may request valid photo ID and/or proof of address before dispatch.
  • We reserve the right to cancel any order where verification is not completed.

4. Ownership

  • All equipment remains our property at all times.
  • You are granted the right to use the equipment only for the agreed rental period.

5. Delivery

  • Equipment is delivered via tracked courier to the address provided.
  • A signature is required on delivery.
  • You are responsible for ensuring someone is available to receive the delivery.
  • Responsibility for the equipment passes to you once delivery is confirmed by the courier (including signature, GPS confirmation, or photographic evidence).
  • We are not liable for courier delays outside our control but will make reasonable efforts to assist.

6. Rental Period

  • The rental period is as stated in your order confirmation.
  • Equipment must be returned on the agreed return date.
  • The rental period includes delivery and return time where specified.

7. Use of Equipment

  • Equipment must be used in a safe and responsible manner.
  • You must not:
    • Sub-hire or lend the equipment
    • Modify or attempt to repair the equipment
    • Use the equipment for illegal or hazardous purposes
  • You remain responsible for how the equipment is used by anyone in your possession (e.g. guests).

8. Responsibility and Risk

  • You are responsible for the equipment from delivery until it is returned and received by us.
  • This includes responsibility for any loss, theft, or damage during the rental period.

9. Returns

  • Equipment must be returned on the agreed return date.
  • You must use the provided packaging.
  • You must obtain proof of postage.
  • You remain responsible for the equipment until it is received back by us.

10. Late Returns

  • Late returns will incur an additional charge of 15% of the total hire cost per late day (or part day).
  • Continued failure to return equipment may result in replacement charges being applied.

11. Damage or Loss

  • You are responsible for any loss, theft, or damage to the equipment during the rental period.
  • Costs for repair or replacement may be deducted from your deposit.
  • If costs exceed the deposit amount, the remaining balance will be invoiced and must be paid within 14 days of the invoice date.
  • We reserve the right to charge the payment method used at checkout where authorised.

12. Missing Items

  • All items supplied must be returned.
  • Missing items may be charged at replacement cost.

13. Security Deposit

  • A refundable security deposit is taken with your booking.
  • This is returned once the equipment has been received and checked, provided everything is in good condition.
  • Deductions may be made for damage, loss, missing items, or late return.
  • Refunds are processed within 7 working days of the equipment being received and successfully checked.

14. Faults and Issues

  • You must check the equipment upon delivery.
  • Any issues or missing items must be reported within 24 hours of delivery.
  • If equipment is faulty on arrival and reported within this time, we will offer a replacement where possible or a refund.
  • Issues arising from misuse or user error are not eligible for refund.

15. Editing and Delivery of Video

  • Where your booking includes video editing, the edited video will be delivered within 12 weeks of us receiving the returned equipment.
  • This timeframe is an estimate and may vary depending on workload and seasonal demand.
  • We will make reasonable efforts to deliver within this timeframe and keep you informed of any significant delays.
  • We are not responsible for the outcome of any recordings where the equipment is functioning correctly, including where footage is not captured, is unusable, or is lost due to user handling, battery issues, or failure to operate the equipment.

16. Cancellation

  • Cancellations must be made in writing.
  • Cancellation charges apply as follows:
    • More than 7 days before the rental start date: full refund
    • 3–7 days before: 50% of hire fee retained
    • Less than 3 days before: 100% of hire fee retained
  • The security deposit will be fully refunded for any cancelled order.

17. Liability

  • Nothing in these terms limits liability where it would be unlawful to do so.
  • We are not liable for:
    • Loss of footage, data, or recordings
    • Indirect or consequential losses
  • It is your responsibility to ensure important content is backed up where possible.

18. Data and Privacy

  • We process your personal data in accordance with our Privacy Policy [INSERT LINK].
  • By placing an order, you consent to this processing.

19. Right to Refuse or Cancel

  • We reserve the right to refuse or cancel any order where we believe there is a risk of misuse, fraud, or non-compliance with these terms.

20. Consumer Rights

  • These terms do not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

21. Governing Law

  • These terms are governed by the laws of England and Wales.